Windows Support - a Warning
I have received reports of a rash of these incidents across Shropshire and Mid Wales...
A number of you will have been contacted by phone by a company claiming to be "Windows Support". Most of us, wise to the threat will politely or not decline their offer and put the phone down.
Those who don't will be told in the scariest of terms that their computer is spreading junk and spam across the internet and will be invited to visit a website, and after parting with a credit card number asked to download remote control software to the machine for them to "fix" the issues for you.
Regrettably someone of my acquaintance contacted me about this after the event, having paid over £400.00 and is now attempting to get a refund from their credit card company.
The advice is simple.
- Your ISP, Microsoft or any other Major IT company will NEVER proactively phone offering help or support. Anyone saying they are is fraudulent.
- Never visit any site that they suggest or allow them access to your computer
- Finally and most obvious - never give credit card details to these people.
if you are approached and go further than just putting the phone down get in touch...
I appreciate that in business we are unlikely to fall for this one but it is worth reminding everyone, and especially friends and relatives who may not be as IT savvy - you could save them a fortune!
Familiar Software is based near Oswestry and covers the Shropshire, Powys, North Wales and Cheshire area. We have built a reputation over 10 years with our customers for a friendly but expert service, delivering Networking, IT Support, Database and Web services.
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At Familiar Software we take ownership of problems and liaise with the various vendors to resolve problems, leaving you to do what you do best: running your business.
What we offer is a no-nonsense, common sense advice on your current set-up, your current requirements and future growth. Not linked to any particular vendor, we can offer an impartial plan to make the most of your set-up.
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